Privacy
& Safety

At Columbia Aged Care, we understand that your privacy and dignity are fundamental to your well-being and sense of home. We are deeply committed to creating a safe, respectful, and confidential environment where you feel secure and in control.

We believe in a human-centered approach to privacy, ensuring transparency in how we handle your personal information and upholding your right to a private life within our residences. Our dedicated staff are trained to respect your personal space, preferences, and the confidentiality of your information.

We adhere strictly to the Australian Privacy Principles and implement robust measures to protect your data. Beyond data security, we strive to foster an atmosphere of trust and respect, ensuring your daily life at Columbia is lived with the privacy and dignity you deserve. Your comfort and peace of mind are our priority.

Our people are the foundation of our trusted care.
We recruit staff who share our values and commitment to our residents and community.

All employees:

• Adhere to our Code of Conduct.
• Sign a confidentiality agreement.
• Access data only as required by their role.
• Receive training in privacy, confidentiality, and best practices.
• Hold and maintain a clear national police check.
• Hold relevant qualifications

At Columbia Aged Care, your safety and peace of mind are paramount. We have discrete security measures to create a calm and secure environment where you can feel completely at ease.

To ensure the well-being of our residents, our communal areas are equipped with strategically placed CCTV surveillance. This provides an additional layer of security and allows our dedicated team to monitor communal areas, ensuring a safe and comfortable atmosphere for everyone.

Furthermore, we operate a comprehensive visitor and contractor check-in system. This process allows us to carefully track who is on-site, contributing to a secure environment and providing reassurance to our residents and their families.

These measures are implemented discreetly and with respect for your privacy. Our aim is not to create an institutional feel, but rather to provide a subtle yet effective framework that enhances your safety and fosters a sense of calm and security, allowing you to relax and enjoy your new home with complete confidence.