FAQ’s

We encourage you to bring in items to decorate your bedroom such as pictures, photos or a small piece of furniture. Often rooms are suitable for a small table or chest of drawers. We are happy to accommodate this when possible.

For the health and safety of all our residents and staff, other items such as beds and chairs must meet regulations. Just ask and we are happy to discuss options with you.

We are more than happy to have family take part in any activity, outing or function that is taking place. We also encourage relatives to take part in any decision making processes, should you so wish. It is important to note that the facility is your home, and we endeavour to ensure that the environment is conducive to a home-like atmosphere; contact with your family and friends is very important to you, and to us, in fostering the atmosphere of ‘home’.

Your feedback is very important to us and there are several options you can take to give us your ideas, comments or complaints. There is a Resident/Relative Committee that meets quarterly to discuss all current activities and plans for the home, and this is a good venue to take an active part in the decision making process. We also have an Improvement Log system, which can be used at any time to give us your feedback.